Community ManagerHey, All
To get this one reviewed by the right folks, I will need the following from everyone as soon as you can. Once we have all of the info below, we will forward it to the right teams so they can see what is happening.
@EA_Shepard wrote:Hey, All
To get this one reviewed by the right folks, I will need the following from everyone as soon as you can. Once we have all of the info below, we will forward it to the right teams so they can see what is happening.
- EA App/Steam/Epic: EA app
- EA ID/Steam user ID: Only_TTL
- Attach the EA App Error Report ID
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS: win11
- Windows OS version: NEW
- GPU model and driver version:
- Internet Service Provider:China movie
- Region: CN
- Are you using an internal or external drive? INTERNAL
- Are you using an HDD or SSD?SSD
- Date this issue started (is it still happening?)For a long time
- Any other errors?a little
- Has the game been reinstalled?YEAH
- Have you power cycled your modem/router?NO
- Have you tried a different connection?yeah
- If possible, share a Screenshot or Clip:
- Can you attach a DxDiag?
Community ManagerHey, All
Thank you to everyone who posted the info we needed. I have passed along the information to the appropriate teams and they are now looking into this.
You may see an update before I do, but when we do have one, I will post an update here and let you all know what is happening!
Cheers!
@EA_ShepardThanks for finally letting the team work on this issue. I think a permanent fix for the exploit used by cheaters is needed because they can cause the same issue again within hours once the matchmaking is repaired.
Community Manager@THDNA I'm glad everyone replied with the info I need. The faster that gets to me, the faster it gets looked at. I want all of you back in the game as soon as I can get you there.
All of these issues around that are hard. I get it because we CMs cannot solve it like I wish we could and with limited resources, issues like bans, exploits, etc get rough with a game this old and with little to no support any longer. But when servers aren't working, that involves others because they may be affecting other games.
There are eyes on it now though!
