Community Manager@THDNA I'm glad everyone replied with the info I need. The faster that gets to me, the faster it gets looked at. I want all of you back in the game as soon as I can get you there.
All of these issues around that are hard. I get it because we CMs cannot solve it like I wish we could and with limited resources, issues like bans, exploits, etc get rough with a game this old and with little to no support any longer. But when servers aren't working, that involves others because they may be affecting other games.
There are eyes on it now though!
Community Manager
@EA_Shepard wrote:
Hi @THDNA,I have reached out on it. These issues go a bit deeper in what needs to be done to resolve them. I will let the team know.
Cheers!
Hello, is there any progress?
Nothing has been done about the current issues, while they secretly put PVZ, GW2, and BFN on the Epic store. All they want is more sales despite major issues with the playability of the games. Additionally, the Australian server seems to be malfunctioning, likely crashed by the same 9th-grade middle schooler cheater. Asian players have become a major group in PC GW2 since its release on Steam. The Asian server used to host many full lobbies every day before the matchmaking issues. It has been three months since the issue started, and absolutely nothing has been done. I am beginning to think EA is discriminating against Asian players. This action contradicts the values that EA claims to uphold.
Community Manager@Jus7_a1itt1e Hey, i took a look the ticket was closed out because there were not enough players making the report and the contact volume was almost none. In order for me to reopen it, I need more players reporting on this thread saying it is still an issue.
It may be an issue still, but I have to have reports here saying it is or else I cannot escalate this issue up.
This is unacceptable. No one even bothered to look at it after so many players reporting the issues. You just played death and lied to everyone that the team was investigating. You remained silent and waited players to just quit reporting and quit the game so that your team can close the case. And once again, EA successful pushed players away from their games.
Community Manager@THDNA I understand this is frustrating as you want to play a game you enjoy. However, Community Managers only report the issue. We are not part of development teams who review issues, update issues, or resolve issues. This game is 12 years old and we have stated numerous times that there is no team and updates are far in between. When Community Managers don't provide updates it is because there is not one provided to us. Venting is one thing, placing blame on a public forum is another. This was reported in April. It was reviewed and no traffic on this has happened since then from the player's end. If players are posting on other social channels about this, they need to post their info here as we cannot use other channels as evidence. Until that happens, issues such as this don't take priority from a development perspective if there is no traffic within a 2-month period of it being reported. If or when more players provide updates here and not other channels, we can look at reporting it up again.
The words are mostly not personal to you, but rather the EA’s way of conduct that made all players miserable except for the cheaters. Are there additional matters that require players to do to get the issues resolved? Will there be other excuses when significant number of players report their disappointing experience every day??? Furthermore, there are corrections needed to make about the release time. PVZ GW2 was released in 2016, which was 8 years ago not 12 years ago, even the first PVZ Garden warfare is not yet 12 years old. In addition, the age of the game does not justify its limited support, because PVZ GW2 was just released on Epic game store less than 2 weeks ago and on Steam two years ago. It is a very new game on the two biggest PC game stores.
Hello.
I still can't connect to your Asia Super Server, and I'm sure other players are the same.
I understand that fixing servers is an incredibly challenging for your company and I not understand that very not well.
I would like to express my sincere gratitude for the terrible customer service your team provided. Your inattentiveness and unresponsiveness greatly break our experience playing one of your best game.
Your team's unprofessionalism and not willingness to go above and beyond is sadly appreciated. We never look forward to continuing this partnership.
Thank you for the awfulness service you provided.
For this, I have prepared a Classic of Poetry for your company:
彼阳若至，初升东曦。绯雾飒蔽，似幕绡绸。彼阳篝碧，雾霂涧滁。赤石冬溪，似玛瑙潭。彼阳晚意，暖梦似乐。寐游浮沐，若雉飞舞。
With worst regards,
<username>.
游戏环境恶劣，作弊者数不胜数，服务器崩溃，产前教育作弊困难，反作弊无效，管理不善
Poor gaming environment, countless cheaters, crashed servers, cheating with difficulty in prenatal education, ineffective anti cheating, and terrible management
Community ManagerHey, folks
I am trying to get this escalated as quickly as I can. In order to do so, we need the info requested on the previous page. Simply replying "me too" or something similar does not provide the team with the information they need.
Without this information, the issue does not get looked into as quickly as we need it to. I understand it is frustrating and we all want to play, but we need the info requested ASAP!
Cheers!
I don't need to say more about the problem, I'll post a few pictures and videos later, and you can see it at a glance
`ID(EA/steam/Epic):GT800M
`EA app
`There are no errors in the EA, this is a problem with the game and not with the app
`15/6/2024:44UTC+8
`I didn't understand it, but I'm a Chinese player
`Internal drives
`SSD
`I'll send screenshots and videos
Bye bye ea I wish you couldn't find a girlfriend
When at least 3,000 players is affected, it's blatantly obvious that the issue lies with the server, not with the players' computers. This repeated questioning of our system informations is just absurd.
But if you want, here it is
There seems to be a problem with your website, I have taken a large number of videos and pictures, but I can't upload them, I'm in a hurry, but I can't upload pictures, it's all because I use my mouth to say that you can understand, but you pretend not to understand, and pretend to be stupid and cute to players, I'm already very tired, not everyone has the time and energy to play with you, we have the energy and time to tell you that this matter is already rare, but you are still deliberately delaying, do you want to put this matter away, you are wrong, you can't run away, A company born for players is endlessly draining the energy and enthusiasm of players, this is a chaos that should not occur, even if you collect the information of players, but I guess you don't look at it, just go through a process, pretend, such a person dares to work in EA? I don't know if your girlfriend broke up with you?
DAY 3 TO KEEP THIS TICKET ALIVE
When 7 of residents respond by simply saying, "We've been invaded too," the police insist that without knowing EA App Error Report ID and hard drive type, they can't escalate the case to the team. What a sadly team, but it's even sadder that there are still residents who say "me too".
Community ManagerHey, Folks,
I wanted to provide an update. The issue has been sent up to the right teams for review.
This may take a bit of time to get reviewed again. Once we have an update on this one, or need more info we will post here and let players know!
Cheers!
It seems like you said these things in April. Has EA done anything in the past two months？
Community Manager@pvz2023 Because I did say them in April when it was first escalated and then no contacts for almost 2 moths. Now it has to be escalated back up to have reviewed.
I cannot connect to the Asia server，nobady in server，all the time
Wow, this is absolutely thrilling news! I can almost hear the collective sigh of relief from the entire community. "The issue has been sent up to the right teams for review." Let those words sink in. It's like a magical incantation that maybe promises better days ahead.
In life, if "The issue has been sent up to the right teams for review." appears, we have to consider the fact that it has appeared. We all know that as long as it makes sense, it must be carefully considered. We have to face a very embarrassing fact, that is, I think, Zig Ziglar once said that if you can dream it, you can achieve it. This seems to answer my doubts. For me personally, "The issue has been sent up to the right teams for review." is not only a major event, but may also change my life. Rubakin once said that reading is to build up one's own thoughts with the help of other people's thoughts. This makes me think deeply. Seneca once mentioned that real life can only be achieved after a difficult and extraordinary struggle. This seems to answer my doubts. So, what is the crux of the problem? Under this difficult choice, I thought about it and couldn't sleep or eat. What is the crux of the problem? From this point of view, Now, it is very, very important to solve the problem of "The issue has been sent up to the right teams for review.". So, it seems so.
Meanwhile, back in our world, we refresh the forums every few minutes, hearts pounding with anticipation. We engage in speculative conversations, theorizing what the fix might entail. Will there be a patch? A server reset? Perhaps a grand announcement celebrating the triumph of the tech team?
Our hopes are high. "The issue has been sent up to the right teams for review." It's a phrase that promises action, resolution, and most importantly, the return of our beloved multiplayer experience.
But none of the above matters, the issues still exists today, here is the new report:
I have the same issue to connecting to asian server ,and it has been two month that I play GW2 on Europe or East NA server and suffer from high ping.
Looking forward to the early resolution of this issue。
