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THDNA's avatar
THDNA
11 months ago

[UPDATE] PVZ GW2 PC Matchmaking Error in Asian server and NA West

Players are encountering matchmaking issues in Asian and NA West servers that started about a week ago. Most of the time, when matchmaking in these servers, the game shows a lobby is found, however, ...
EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
9 months ago

Hey, folks

I am trying to get this escalated as quickly as I can. In order to do so, we need the info requested on the previous page. Simply replying "me too" or something similar does not provide the team with the information they need.

Without this information, the issue does not get looked into as quickly as we need it to. I understand it is frustrating and we all want to play, but we need the info requested ASAP!

Cheers!

WPH-WhitePeaPod's avatar
WPH-WhitePeaPod
9 months ago

When at least 3,000 players is affected, it's blatantly obvious that the issue lies with the server, not with the players' computers. This repeated questioning of our system informations is just absurd.

But if you want, here it is

  • EA ID/Steam ID:WPH-WhitePeaPod
  • Platform: EA App/Steam/Epic:Steam
  • Attach the EA App Error Report ID Here - This one is very important!: I don't have any error when EA App is loginning and I don't know how to check it
  • Last time you played the game, approximate (dd/mm/yy 00:00 AM/PM UTC):15/06/2024 10:17A.M.(UTC+8)
  • Last time you signed into the server you are reporting issues for, approximate (dd/mm/yy 00:00 AM/PM UTC):15/06/2024 10:11A.M.(UTC+8)
  • Region EA app is set to:In China
  • Are you using an internal or external drive?: Internal
  • Are you using an HDD or SSD? SSD
  • Current screenshots from the game once you try to log in:Attached

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