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CrisC2019's avatar
CrisC2019
3 years ago

When I play the PvZ GW2 game, it does not let me control the game

English is not my first language, so I apologize I a have some mistakes. This is the first time I play it on pc platform, and when I want to use the keyboard and mouse to walk or turn the camera i...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @CrisC2019 

Thanks for letting us know about what you are running into, when you have a moment can we try the following steps?

  • CrisC2019's avatar
    CrisC2019
    3 years ago
    @EA_Illium I did the steps but it, didn't work, the problem remains the same
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago

      Hi @CrisC2019 

      Would it be possible to get the following bits of information for this?

      We can use this information, to help make the team aware of the issue and to further investigate. 

       

      Cheers!

      • CrisC2019's avatar
        CrisC2019
        3 years ago

        Here it is

        EA app Error ID: be36d61f-a911-4d5b-b15d-eac74ba210d2

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