Forum Discussion

CrisC2019

2 years ago

When I play the PvZ GW2 game, it does not let me control the game

English is not my first language, so I apologize I a have some mistakes. This is the first time I play it on pc platform, and when I want to use the keyboard and mouse to walk or turn the camera i...

EA_Illium

EA Staff (Retired)

2 years ago

Hi @CrisC2019

Thanks for letting us know about what you are running into, when you have a moment can we try the following steps?

Repair/Verify your game based on which client you are launching from

EA App - Repair (My Collection > Tile Dots > Repair)

EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Restart your device in Clean Boot mode, then just try running the client and game

CrisC2019

2 years ago

@EA_Illium I did the steps but it, didn't work, the problem remains the same

EA_Illium
EA Staff (Retired)
2 years ago
Hi @CrisC2019

Would it be possible to get the following bits of information for this?

If possible, share a Screenshot or Clip...

DxDiag

EA app Error ID

We can use this information, to help make the team aware of the issue and to further investigate.

Cheers!
- CrisC2019
  2 years ago
  Here it is
  EA app Error ID: be36d61f-a911-4d5b-b15d-eac74ba210d2
  - EA_Illium
    EA Staff (Retired)
    2 years ago
    Hi @CrisC2019, To confirm would it be possible to get the dxdiag file?