Subject: PIX Payment Completed, but Purchase Not Delivered – Plants vs. Zombies

Subject: PIX Payment Completed, but Purchase Not Delivered – Plants vs. Zombies

Dear Sir or Madam,

I am writing to report an issue regarding a purchase made in the game Plants vs. Zombies. I made a payment in the amount of R$ 9.00 via PIX, and the payment was successfully completed. However, to date, the purchased content has not been delivered to my game account. Even after waiting for the normal processing period, the item was not released, nor did I receive any notification regarding the issue. I would like to inform you that I have the payment receipt, should it be required for verification. Therefore, I kindly request that the purchase be regularized with the delivery of the purchased content or, if this is not possible, that the paid amount be refunded. I look forward to your response and to a prompt resolution of this matter. Sincerely, Name: PatyTab Game ID/Username: 17868915295 Purchase date: 12/16/2025 Amount: R$ 9.00 Payment method: PIX