Assistance please. The win criteria for COOKIE CONNECT LEVEL 95 is to reach one star. I have reached almost two stars and cleared all cookies. I am not moved to level 96. Am I doing something wrong or is there more to this level then for a win? This has been going on for over a month. Just frustrated. Thank you.
EA Staff (Retired)Hey there, @KathyL311.
I'd love to look into this for you. First, let's take a look at your website cookies. Do you have your browser set to accept third-party cookies, or cookies from Pogo.com and Origin.com? This can help with keeping track of game progress and helps you have the best browser experience on Pogo.
If you have cookies active on Pogo, to help us track this down, can you take a few screenshots for me? Please take screenshots of the following:
Here's the information on how to take a screenshot regardless of your PC's operating system:
Screenshots can help us see what you're seeing. I look forward to hearing from you.
Arrenai 🐱
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EA Staff (Retired)Hey there, @KathyL311. I'm just checking in. Are you still having difficulty with Cookie Connect?
Arrenai 🐱
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Hello Arrenai ... I did receive your email. Thanks. Yes - I am still having a problem. I will go with your emailed suggestions tomorrow and send the print screen copies. The cookie information is okay.
Kathy
Hello again ... attached are the two screens you requested. The first one shows that I have one move left but am definitely past the one star point. The final cookie is surrounded by blue & pink cookies ... so it will be collected. The second screen shows what I am told after I finish the game and have collected all the cookies and one star. Help
EA Staff (Retired)Hey there, @KathyL311. Thanks for your patience, as I was out.
I'll be sure to send this along to the Pogo team to look into. Thanks so much for your report and for the screenshots.
Arrenai 🐱
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EA Staff (Retired)Hey there, @KathyL311.
I haven't heard anything just yet, but I'll let you know as soon as I do. Thanks for your patience so far!
Arrenai 🐱
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