Forum Discussion

New Novice

1 month ago

Solved

Gem Error

Hi, I bought 120 gems for $9.99 instead I was charged for gems $79.99. I didn't buy gems for $79.99 I didn't notice the error until my daughter questioned me about it and why I bought so many gems, w...

discussion

EA_Lanna
1 month ago
Hi offzQFGnZZL5,

Sorry to hear that. It must have been a bit of a shock to have seen the 79.99 instead of 9.99 purchase.

I don't know if it can be reversed, but your best bet would be to connect with our support team directly. They offer assistance for account and billing issues, and may be able to look into this more for you.

You can reach them through the EA Help site. I prepped a guide to share how to set up a support ticket to reach them:

[POGO] How to Contact EA Support

- EA_Lanna

EA_Lanna

Community Manager

21 days ago

Hi offzQFGnZZL5,

It looks like things have gone quiet here, so I'll close this thread for now. I hope your issue is resolved. If you run into this again or have new questions, please feel free to start a new thread.

- EA_Lanna