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imrca40ub's avatar
imrca40ub
5 years ago
Solved

Gems

How do I find out where I spent my gems?  I don't remember buying anything with them. Thank you Debbie
  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @imrca40ub.

    You're in luck because there's a full record of every purchased and spent Pogo Gem through your account information.

    From the new Pogo Experience:

    1. Click on your avatar in the upper right corner and select My Account
    2. Sign in for security reasons
    3. On the left-hand side, select Billing & Subscription
    4. Under My Gems Purchasing, select View your Gem transaction record

    From there, it will list the oldest transactions first by default. You may need to scroll to the bottom to see the latest.

    I hope that helps!

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey there, @imrca40ub.

You're in luck because there's a full record of every purchased and spent Pogo Gem through your account information.

From the new Pogo Experience:

  1. Click on your avatar in the upper right corner and select My Account
  2. Sign in for security reasons
  3. On the left-hand side, select Billing & Subscription
  4. Under My Gems Purchasing, select View your Gem transaction record

From there, it will list the oldest transactions first by default. You may need to scroll to the bottom to see the latest.

I hope that helps!

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

eKJ555's avatar
eKJ555
5 years ago

I cannot open the gem purchase,to see what i bought

  • cafedelon's avatar
    cafedelon
    New Ace
    5 years ago
    @eKJ555 , You should be able to see the number of gems you have at the top of the Pogo home page at the New Pogo or of the Classic Pogo.

    If you want more detail on the gems you purchased or how you used
    gems in games, that information can be found too under your account. If you are on the New Pogo pages, click on your avatar pic in the upper right corner and a drop down menu will show. Then click on "My Account". That will take you to the Classic Pogo pages where "My account" in at the top of the home page.

    Next, click on My Account at the top of the Classic Pogo home page, and you'll be taken to your account where you will see a link called "Billing and Subscription on the left side of the screen.

    Click on the Billing and Subscriptions link and you should see a section called "My Gem Purchasing". You will see your balance of gems there and there is a link below it called "View your gem transaction record" for more detail.

    Click on the link View your gem transaction link and you will see when your purchased gems and where you spent your gems. When I tried it while typing my reply, I noticed a long delay before the gem transaction history opened ... about 30 seconds. You may experience this also, but the gem history should open eventually. The dates start from oldest to newest transaction. So scroll down to see the most recent gem purchases or uses.


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