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offJp204's avatar
offJp204
Rising Novice
2 years ago

Is anyone else having trouble with accessing Solitaire Home Story?

I am having trouble accessing Solitaire Home Story.  It starts to open the game, but then goes out of it.  I have tried numerous times over the last couple of days and can’t get it to work.  I want t...
EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
2 years ago
@offJp204 Hey there! Are you still having issues loading in to Solitaire Home Story?


Have you had a chance to try the steps provided by @abbycattx above?

Let us know how it goes after trying those troubleshooting steps.
offJp204's avatar
offJp204
Rising Novice
2 years ago

Hi, I appreciate you both reaching out to me regarding Solitaire Home Story.  I did try all of those things listed but I still cannot access the game.  I don’t know what else to do.

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @offJp204 Hey there! Thanks for getting back to us, sorry to hear you're still having the issue.

    Can you let us know if you're playing on PC or on a mobile device?
    • offJp204's avatar
      offJp204
      Rising Novice
      2 years ago

      Hi.  I am playing on an Apple iPad.

      • EA_Rtas's avatar
        EA_Rtas
        Icon for Community Manager rankCommunity Manager
        2 years ago
        @offJp204 Thanks for letting me know, we are aware of some issues playing some of our games on Ipad. The team is aware and looking into it. I'll update here when I know more.

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