I had 86 coins and I was going to use it on a bubble red elixir so I could use it to get to the next elixir (blue), but when I bought the red elixir in the bubble it took my coins however it told me that the game couldn't save and I had to restart, so I was hoping that the red elixir was there however the bubble red elixir was still there, what can I do to fix this problem and get my coins back?
I had 86 coins and I was going to use it on a bubble red elixir so I could use it to get to the next elixir (blue), but when I bought the red elixir in the bubble it took my coins however it told me that the game couldn't save and I had to restart, so I was hoping that the red elixir was there however the bubble red elixir was still there, what can I do to fix this problem and get my coins back?
Hello! Sorry to hear about the issue you are having in Merge Academy. Unfortunately, here in forums they are unable to assist us with refunds, missing content or account changes.
However, you can reach out to EA Help through their secure and private channels to develop a case and report this occurrence.
Community Manager EA_Lanna has developed a guide on how to contact EA Help - just log in to the site with your Pogo credentials > [POGO] How to Contact EA Support | EA Forums - 12464874
Take care and I hope everything works out for you 🐈⬛
Oh okay, thank you for your help :)
