missing pogo gems

i bought 40.00  worth of gems and i bought the season pass on pogo i got charged for three passes! the that gem stuff happened, I never used not one of those gems! A couple of days later I bought another 40.00 worth and you took all the gems the ones that were a mistake and also all of mine except 5! yes I said 5! I AHVE BEEN TO CHAT 15 TIMES! ALWAYS BEEN TOLD IT WOULD BE FIXED IN 24 -48 HOURS 15 TIMES I HAVE BEEN TOLD THAT! I NO PPL WHO USED THOSE SO CALL FREE GEMS BUT I WAS NOT ONE OF THEM. I BET YOU TOOK IT AS PPL STEALING FROM YOU RIGHT? WELL IT WAS. ALSO I FEEL THE SAME WAY THAT YOU STOLE FROM ME! ITS BEEN A MONTH AND NOTHING HAS BEEN DONE! I SPEND A TON OF MONEY ON POGO GO LOOK I'LL WAIT I USED TO WAITING ON YOU GUYS TO DO THE RIGHT THING! I EXPECT TO HEAR BACK BECAUSE I WILL NOT TAKE THIS SETTING DOWN. LET SOMEONE ELSE COUNT THE MONEY AND YOU FIX THIS! PLEASE DON';T MAKE ME TAKE THE NEXT STEP.I DON'T WANT TO AND I;M STRE YOU DON'T WANT ME TO. ALL I WANT IS MY GEMS BACK! I AM 92 YEARS OLD.

PLEASE DON'T SEND ME TO CHAT WHERE NOTHING CAN BE DONE THEIR

@glo5444 

Hello glo5444 ~ you made my heart smile, 92 years old is beautiful ~ I admire you so very much.

I am very sorry you could not get the help you needed in chat. I have another option you can try, but I am not sure if it will work - however it is worth a try. 

Click on this link > I'm looking for something I bought - Ea Account

Click on Email Us and follow the steps to create another case to tell your story.

My last suggestion is to email Pogo Sconnie directly on Pogo, he is our Community Manager and share your story. 

I hope everything works out for you and I wish I could do more for you, unfortunately they do not process refunds here on forums, wish they did.

Take Care 😊

well that didn't help o want my gems back i paid real money! I never used any of those so-called free gems. maybe you can get this to the right person. like I said I am 92 years old. I am not quite computer-smart. the page my gems purchases is on won't load. other load but of course, mine won't. this is not fair. I spend tons of money on pogo, you would think they would do something about this. they can see what I bought and when. i bought 80.00 worth in just a few days then pogo screw up with at gems mess, and when I went to buy something I only had 5 gems really how much could it cost pogo to do the right thing? do they really think i would chat with them 15 times if I were not owed gems? 

@glo5444 

I am a Pogo Player just like you. Contacting Customer Support is the only way to get refunds. 

You can also view your Gem Transaction record here. 

Click on your name in the right-hand corner of this page, a drop-down menu will appear, then click on EA ACCOUNT.

On this new page you will see ORDER HISTORY, this is the same as your Gem Transaction record on Pogo. 

I know how you feel they took mine on the 10th of October and every time you get in touch with chat they won’t help say there nothing can be done, they are nothing but thieves and should be ashamed how they steal money and gems and do not have no intention of giving it back to people.

What is the point of getting in touch I’ve done this over 10 times and still nothing gets done, they steal money and gems and don’t care.

@glo5444  I’ve been in touch with customer support over 10 times, same answer every time link don’t work to give gems back, they are liars thieves and just do not care bout players, well maybe when ppl cancel there subscription then maybe they just might care bout players.