PLEASE HELP - MISSING GEMS

mosean2​ 

Hello and thanks for reaching out! Here in EA Pogo Forums, they are unable to provide assistance with certain account issues due to being in a public forum. For your privacy and security, please contact EA Help through their secure channels. Simply log in using your Pogo credentials > Pogo – Official EA Help support

"My account was HACKED by my five year old while I was at work. I don't know how he managed to make six separate purchases in games and I don't even know what games it was in,"

*Please know that EA Help will present a series of inquiries to verify your identity as the account owner. I highly recommended having all relevant account information prepared. Identifying the specific six separate transactions can be found under our Gem Transaction Record and also on EA Help, here is a guide to help → ⚖️How to verify and view your Pogo Information on EA | EA Forums - 10363354

For Future Readers: Steps to Keep Your Account Safe

• Secure your Pogo Account
• Accounts nor passwords should be shared
• Log Out of Pogo When You’re Not Home or Not playing
• Use a strong, unique password and update it if you believe it may have been exposed.
• Turn on EA Login Verification (2FA)
• Do not Save Passwords in the browser
• Use Browser‑Level Restrictions
• Create & Monitor a Separate Account for a Child (Pogo is free)
• Pogo User Agreement
• 🌟Pogo allows gameplay without being logged in, however purchases require a login and username.

Hope everything works out for you and Take Care!