Pogies Constellation Tier Prizes

Hey there, @keyslite.

I'm sorry to hear you didn't receive your power-ups right away. If you don't receive it immediately, please give the system up to 24 hours to grant the power-ups and they should be present after that.

Please feel free to reach out if there's any questions or concerns there.

Arrenai 🐱

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Arrenai, I understand what you are saying. It has been 2 days since I won the power-ups. I still have not received them. I understand the pogis rewards are new, but there must be a glitch. If it says a player will earn something when he or she reaches a certain level, then he or she should get what is promised. This is not the first time I have not gotten what I earned. But, Quinn's is one of the few games where we can not use something in the game to buy power-ups. We need to Buy gems to Buy power-ups. I refuse to do that. I would like these power-ups that I Earned!

Hey there, @keyslite.

Thanks so much for the update. That's definitely no good then. I'll get this sent over to the Pogo team for investigation. I'll update here once I have more information. We really appreciate the report.

Arrenai 🐱

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Arrenai, Thank-you for checking into this and getting it fixed so it rea

ds right. I did not see any undos, but I can't argue the fact. Have a good day!

Arrenai, you showed a screen shot above where the typo was fixed on the tier 6. I am here to tell you, it has Not been fixed. Yesterday, I was playing for a friend. I reached tier 6 for him and it has the same as before. It still says Quinn's Aquarium 🏈 10 joker  Quinn's Aquarium 🏈 20 undo. It did not give him either. I did not get mine like you said I did either. I am like a lot of other people who have been here for many years. I am really considering along with my husband of cancelling our memberships.

Hey there, @keyslite.

It seems like your friend's browser hasn't been updated to the newest data. Can you have your friend clear their browser cache?

I just double-checked and Silver Tier 6 is still reading 2 Jokers, 2 Undos, which is in-line with other tiers of being 2 individual power-ups each. (Example: Tier 8 is Pogo Daily Sudoku's 2 Magic Lamp, 2 Magic Eye.)

According to the backend logs, the 2 sets of 2 power-ups were delivered to your account on April 7th. At the time the logs were pulled, on April 9th, your account still had the power-ups available in-game and they had not been used at that time (however, it may have been used by you since). As this is the direct data from your account, if you're not able to see the data, then please try to clear your cache to see if it can pull the data we have again.

Arrenai 🐱

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