POGO SLOTS NOT ISSUING BONUS

Hi @anon476632,   

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

• Restart your device and modem/router then try to load your game   
• Clear your Cache/Cookies (<-- link) 
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
• Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

Thanks!  

I have been a paid member of Pogo for about 20 years, so yes, my device(s) have always met the requirements to play Pogo games. I did clear my cache but that did not help. I am using Google Chrome. I am furnishing a screenshot of the issue but I doubt it will help. On the screenshot, the "WILD" option was activated, so a Wild symbol should have flipped over on this spin. It made the sound like one flipped but it didn't and, of course, you can see there is no Wild symbol for this spin. I purchase a LOT of gems and I can't stand frequently wasting them by not getting what I have essentially paid for. Getting very frustrated with glitches! Thanks for your help!

Beverly S.

@anon476632 Thanks for the update, I can pass this along to the team. To confirm would it be possible to get a DxDiag(PC) / System Info (Mac)?

Every Pogo game worked flawlessly, except for Pogo Slots. I truly do not believe there is any issue with my PC. I only play Pogo Slots when a challenge is issued. I'm about to blow this one off!! I've played most of the day and so far only got one "Free Spin" and didn't get many coins so it only satisfied about 1/3 of the challenge amount. Just too frustrated to mess with the slots any longer but it definitely needs to be tweaked!!

@anon476632 

What you have are win boosters and not bonuses so it doesn’t matter if a bonus symbol appears on the reels.

If you win on a spin you get 140% the payout. 

No, I bought Win Boosters AND WILD bonuses. I activated the WILD bonus option as you can clearly see in the photo furnished. I literally can hear the "wild bonus jingle" but a wild icon does NOT flip and I do NOT get the extra bonus on the spins that happen like this. And then....for the next few spins the WILD bonus works. I played Pogo Slots for hours yesterday trying to get the challenge done so I clearly know what is functioning properly and what isn't and the WILD BONUS is NOT working consistently. It is working RANDOMLY. Thanks for trying to solve the issue but it still persists. 

Beverly 

HERE IS A SHOT SHOWING NO WILD FLIPPED OVER. IT IS THE WILD BONUS THAT IS NOT WORKING CORRECTLY not THE OTHER BONUS THAT GIVES YOU 1/3 MORE CREDITS. 

I bought exrra picks for slots and it will not let me use them. It keeps saying I don't have any and trys to get me to by more.  I should have 11 now.