POGO SLOTS NOT ISSUING BONUS
POGO SLOTS I purchased Bonus points for the spins on Pogo Slots. I should be getting bonuses on 5 spins each time I select the bonus option. However, most of the time, I only get 3-4 bonus spins...n...
Forum Discussion
I have been a paid member of Pogo for about 20 years, so yes, my device(s) have always met the requirements to play Pogo games. I did clear my cache but that did not help. I am using Google Chrome. I am furnishing a screenshot of the issue but I doubt it will help. On the screenshot, the "WILD" option was activated, so a Wild symbol should have flipped over on this spin. It made the sound like one flipped but it didn't and, of course, you can see there is no Wild symbol for this spin. I purchase a LOT of gems and I can't stand frequently wasting them by not getting what I have essentially paid for. Getting very frustrated with glitches! Thanks for your help!
Beverly S.
EA_Illium
EA Staff (Retired)
EA Staff (Retired)@anon476632 Thanks for the update, I can pass this along to the team. To confirm would it be possible to get a DxDiag(PC) / System Info (Mac)?
Every Pogo game worked flawlessly, except for Pogo Slots. I truly do not believe there is any issue with my PC. I only play Pogo Slots when a challenge is issued. I'm about to blow this one off!! I've played most of the day and so far only got one "Free Spin" and didn't get many coins so it only satisfied about 1/3 of the challenge amount. Just too frustrated to mess with the slots any longer but it definitely needs to be tweaked!!
- @EA_Illium I looked at a DxDiag and all showed "no issues".
- EA_Illium@anon476632 To confirm a DxDiag, is a system report file to share with us, versus a tool that shows any issues. This helps us get a better understanding of the device you are using.
