Forum Discussion

New Traveler

5 years ago

Solved

Re: banned from my pogo account in error can't get any help [edit: email address

I am banned too after 12 years I always played by myself. It says I am banned due to an infringement never had a problem with POGO till they moved to this new platform. I paid the yearly 39.99 and then they ban or suspend my account. I have never been nasty with anyone nor do I have any web crawlers they banned the wrong email kept my money and will not answer me after a week. I have over 1000 badges that are lost this was the only entertainment I had. Someone has either hacked my account or lied about me. Not a good way to treat an older lady after 12 years of no issues. I am very disappointed and saddened by this if you are going to do this to me refund my 39.99 you just got from me.

Sincerely,

livelifefull7

EA_Arrenai
5 years ago
Hey there, @livelifefull7.

I'm sorry to hear of your problem. ☹️ There is a specialized Terms of Service team who can look into your issue through EA Help. Please reach out there and they'll be happy to investigate for you. Please check out the link below for instructions and tips on how to handle issues like yours, where you believe you were banned by mistake.

How to get more information about my ban or suspension

It can take some time for them to investigate, so we really appreciate your patience.

Note: We're not able to assist with bans over the public forums, as we want to protect your private information, and the community managers are not part of the specialized team.

Arrenai 🐱

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Was your issue resolved by a great post? 🙌 Accept as Solution

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3 Replies

EA_Arrenai
EA Staff (Retired)
5 years ago
Hey there, @livelifefull7.

I'm sorry to hear of your problem. ☹️ There is a specialized Terms of Service team who can look into your issue through EA Help. Please reach out there and they'll be happy to investigate for you. Please check out the link below for instructions and tips on how to handle issues like yours, where you believe you were banned by mistake.

How to get more information about my ban or suspension

It can take some time for them to investigate, so we really appreciate your patience.

Note: We're not able to assist with bans over the public forums, as we want to protect your private information, and the community managers are not part of the specialized team.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.
nanasnickers
1 year ago
By time they investigate the ban it will be up n they don't do nothing to the hacker so I am not renewing cause words the hacker used I never use
EA_Illium
EA Staff (Retired)
1 year ago
Hey Pogo Community,

This post has gotten pretty old at this point, and the team has worked to bring several changes since this thread first started.

Due to our efforts to keep Answers HQ up to date, with the latest relevant information. I will be locking this thread for further replies.

For information on why this happened, or other changes you might see on Answers HQ, check out the link below:

Forum Rules & Guidelines

Don't "necropost." Reviving, updating or bumping old, outdated and irrelevant threads is not helpful for our community. It's best to check when the thread was created before you hit post, just to make sure it's not 2 years old for example.

Thanks!