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34punkyjean's avatar
34punkyjean
Seasoned Newcomer
2 years ago

Re: Buying gems

I just tried again and still the same problem. I use Chrome so I tried on Edge and it's the same problem.

I appreciate any help you can provide.

Thanks

1 Reply

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  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @34punkyjean 

    Next I would usually recommend reaching out to your payment provider to confirm the order is not being stopped on their side from secuirty messures. 

    If not, we would want to speak with our support to see if they can provide more information. 

     

    How to use EA Help

     

    Cheers!

     

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