Re: CANASTA

Hi, @marlene143 Thanks for sharing your experience with the community. 

We you have a moment can we try going through the following steps, then check how often these issues might occur?

 

• Restart your device and modem/router then try to load your game     
• Clear your Cache/Cookies (<-- link)   
• Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     

If you continue to run into issues Please Let us Know: 

• Screename:
• Device Make/Model:
• Which Web Browser (and Version) is being used:
• Are you getting an Error Message? (If so what is it)
• Date this issue last occurred?
• A DxDiag(PC) / System Info (Mac) of your device and we can share this with the team.   

Thanks!