Forum Discussion

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Sweet Tooth candy is black squares

Hello @kanplay7WZ 

 

Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

 

  • Try restarting your device and potential your internet equipment
  • Clear your Web browser Cookies/Cache
  • Check if your device has updates, as well as your web browser
  • Try using your browser Incognito Mode... This may require you to manually sign in
  • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

Thanks and have a Great Day!   

2 Replies

  • kanplay7WZ's avatar
    kanplay7WZ
    New Novice
    2 years ago

    Please read our questions before sending the same copy and pasted answer. I already tried those things, included a screen shot and provided my system details. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @kanplay7WZ 

    To confirm does this continue on another browser such as Google Chrome? 

    If so would it be possible to get the following information? 

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • If possible, please share a DxDiag file

    Thanks and have a Great Day!   

About Pogo General Discussion

Join the Pogo community forum to chat about your gameplay experience, game updates,and your Club Pogo subscription.1,592 PostsLatest Activity: 2 hours ago