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kanplay7WZ's avatar
kanplay7WZ
New Novice
1 year ago

Sweet Tooth candy is black squares

Sweet Tooth was working fine on Tuesday

On Wednesday it has black squares where candy should be 

I have done all the cookies/cache clearing and rebooting.

Here is a screenshot from today (Thursday) 

I am on Windows 10 Microsoft Edge 

3 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hello @kanplay7WZ 

     

    Thanks for taking a moment to let us know what you're running into with Pogo Games, When you have a moment could we start by giving the following steps a try? 

     

    • Try restarting your device and potential your internet equipment
    • Clear your Web browser Cookies/Cache
    • Check if your device has updates, as well as your web browser
    • Try using your browser Incognito Mode... This may require you to manually sign in
    • Try downloading and using a different web browser (Google Chrome, Microsoft Edge, or Firefox)

    Thanks and have a Great Day!   

  • kanplay7WZ's avatar
    kanplay7WZ
    New Novice
    1 year ago

    Please read our questions before sending the same copy and pasted answer. I already tried those things, included a screen shot and provided my system details. 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    1 year ago

    Hi @kanplay7WZ 

    To confirm does this continue on another browser such as Google Chrome? 

    If so would it be possible to get the following information

     

    • Screenname:
    • What Device are you using?
    • Which web browser do you play on?
    • If possible, please share a DxDiag file

    Thanks and have a Great Day!   

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