What happen to Pack 1 and 2 in Dog Disguise

Hi Kat, nice to meet you. I understand that you bought something in pogo games but it still asks to purchase again.

Nothing to worry, I am here to help you with your missing purchase item.

May I know the email that is linked to your EA Account?

Thank you. May I know if it has been more than 24 hours since you purchase them item in Canasta?

yes I BELIEVE SO

Alright. Can you try to logout and login from pogo and check if you get the item?

YES I COULD THEN WOULD IT DICONNECT THE CHAT

DISCONNECT

Do not worry. Logging out from account will not end this chat session.

O K

STILL SAYS OR SHOWS SAME AS NOT PURCHASED

I would suggest to wait for some time as sometime it may take a few 24-48 hours to complete a purchase.

SHOWS 2 BAGDES DONE

ON MY PROFILE PAGE

West Highland Terrier Dogs in Disguise AND Shiba Inu Dogs in Disguise AUG 8, 2022 Badge Checkmark Icon

1ST DONE ON AUG. 9

It seems it has not been 24 hours so I would suggest to wait for sometime and check after some time.

ITS THE 10TH

DID THE SHIBA ON 8TH

SO THAT IS OVER 24

RIGHT????

Yes.

IN ORDER TO DO THAT BADGE HAD TO PURCHASE COLLECTION RIGHT

ALSO MADE THE OTHER COLLECTION PURCHASE RIGHT AFTER THE 1ST ONE

IS YOUR SUPERVISOR AVAILABLE NOW?

I MEAN I DON'T WANT TO BUT I FEEL RIPPED OFF AS I MADE BOTH PURCHASES

DON'T UNDERSTAND WHY THEY DISAPPEARED

This seems to be something we need to take in consideration, thank you so much for letting us know about this concern, what I will be doing here is to help you better, I will be reporting this issue to my team and my team will look into this for you, in the meantime please post this issue in our forums too as well. https://www.ea.com/forums