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nd10001's avatar
nd10001
New Novice
3 years ago
Solved

A Way With Words game is too large for screen.

The game A WAY WITH WORDS  loaded game does not show the letters to select for words because the whole game screen is too big.  I tried

various ways to make the screen smaller so I can select letters but it will not get smaller.   

  • Hi @nd10001 I did see your last reply, thanks for the information!

    To check with edge what is your zoom set to?

    You should be able to hit the 3 dots in the top right and see it on the pop-out window. (images below)

    Thanks!

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @nd10001 

      

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari  

    Thanks!   

  • nd10001's avatar
    nd10001
    New Novice
    3 years ago

    Thank you for your response.  I tried the first 3 items you suggested below and it made no difference.  I was trying to play the free game of the day - A way with words. I'm enclosing a screen print of what came up for play.  I tried revising my screen size and that didn't make a difference.  I finally took out the task bar and could barely see the letters so I guessed and rejected some to get letters I needed for words. I finally finished the three games for play.  I've never had a problem with this game before and I haven't noticed the screen size problem with other games I'm playing.  In future, I just won't play A Way With Words because it's too cumbersome.  

    Thanks again for your prompt reply.  

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @nd10001 

    Thanks for the update, Would it be possible to get a bit more information for this?

    • Screename:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:

    Thanks!   

  • nd10001's avatar
    nd10001
    New Novice
    3 years ago

    Sure.  

    Pogo Screen Name:  nd10001

    Microsoft 

    Edge:  117.0.2045.43 Installed 9/26/23

    Windows 10 - Version 22H2

    Dell Inspiron 3670 Desktop

    I hope I provided the correct information you requested.  

  • nd10001's avatar
    nd10001
    New Novice
    3 years ago

    Did you receive my reply within the last hour? I'm not sure it was sent.  Thanks 

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @nd10001 I did see your last reply, thanks for the information!

    To check with edge what is your zoom set to?

    You should be able to hit the 3 dots in the top right and see it on the pop-out window. (images below)

    Thanks!

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