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cargolionairsM's avatar
5 years ago
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authentication failure

authentication failed when choosing a chat room in texas holdum

  • Hey there, @cargolionairsM.

    If Flash is installed, up to date, and enabled in your browser but your game is still not running correctly, you may be experiencing Flash-based memory issues. To fix this, you can also adjust your Global Storage Settings and your Flash Player Storage (Windows/Mac).

    Check your Global Storage Settings:

    1. Go to the Adobe Flash Player Global Storage Settings panel.
      • The box listing your Global Storage Settings is a tool and not an image. In the box you can apply changes to your settings.
    2. Click on the slider bar and move it all the way to the right (unlimited).

    3. The tool automatically saves your changes so you do not have to worry about navigating away or accepting the changes manually.

    Clear your Flash Player Storage:

    1. Go to the Website Storage Setting Panel.
      • The box you see is a tool and not an image; it will allow you to make changes if you click on it.
    2. Click on Delete All Sites.

    3. Once all sites are deleted, try your game again.

    Please let me know how it goes.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

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2 Replies

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @cargolionairsM.

    If Flash is installed, up to date, and enabled in your browser but your game is still not running correctly, you may be experiencing Flash-based memory issues. To fix this, you can also adjust your Global Storage Settings and your Flash Player Storage (Windows/Mac).

    Check your Global Storage Settings:

    1. Go to the Adobe Flash Player Global Storage Settings panel.
      • The box listing your Global Storage Settings is a tool and not an image. In the box you can apply changes to your settings.
    2. Click on the slider bar and move it all the way to the right (unlimited).

    3. The tool automatically saves your changes so you do not have to worry about navigating away or accepting the changes manually.

    Clear your Flash Player Storage:

    1. Go to the Website Storage Setting Panel.
      • The box you see is a tool and not an image; it will allow you to make changes if you click on it.
    2. Click on Delete All Sites.

    3. Once all sites are deleted, try your game again.

    Please let me know how it goes.

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @cargolionairsM. I'm just checkin' in. How did the Flash troubleshooting go?

    Arrenai 🐱


    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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