Forum Discussion

abc63j9M49ij9S's avatar
2 years ago
Solved

Black screen for challenges

For the past month I have been having a problem with a lot of the challenges not loading properly. I get a black screen with a few parts of the game showing. Reloading multiple times and clearing the cache does not help. Seems to happen mostly during challenge games. This time it is Tri Peaks. Last week I played Tri Peaks just fine. Anu suggestions?

  • Experiencing a black screen while gaming can be really frustrating. Best approach is to check out other things on your computer to pinpoint the problem. 

    When you cleared your cookies did you flush your DNS as well?
    Have you updated your CAT Cable lately to ensure you are getting top speed from your provider?
     
    Update Your Graphics Driver: An outdated or faulty graphics driver are common causes of black screens. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver"
     
    Check your Display Settings: Setting>System>Display to ensure your resolution and display settings are correct.
     
    Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in memory, affecting the overall performance. 
     
    Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least

    8GB of RAM.

    If you are unsure how to check any of the above yourself, you can do a search online and find a video to watch others guiding how to do this step by step. You can also watch other videos online concerning "seeing a black screen while gaming" for further ideas on how to solve this.

    😊 All opinions expressed are my own. I do not have any association with EA. Hope this helps & Take Care!

     
     

3 Replies

  • Experiencing a black screen while gaming can be really frustrating. Best approach is to check out other things on your computer to pinpoint the problem. 

    When you cleared your cookies did you flush your DNS as well?
    Have you updated your CAT Cable lately to ensure you are getting top speed from your provider?
     
    Update Your Graphics Driver: An outdated or faulty graphics driver are common causes of black screens. Try updating your graphics driver by going to Device Manager>Display adapters, right clicking your adapter and select "Update Driver"
     
    Check your Display Settings: Setting>System>Display to ensure your resolution and display settings are correct.
     
    Updates: Ensure you have the latest update and patches for your system. Our computers have several programs running all at once, on occasion if one is trying to update behind the scenes this could cause a lag in memory, affecting the overall performance. 
     
    Check your Hardware Compatibility: Make sure your device meets the minimum requirements for Pogo. You need at least

    8GB of RAM.

    If you are unsure how to check any of the above yourself, you can do a search online and find a video to watch others guiding how to do this step by step. You can also watch other videos online concerning "seeing a black screen while gaming" for further ideas on how to solve this.

    😊 All opinions expressed are my own. I do not have any association with EA. Hope this helps & Take Care!

     
     
  • mwstar19's avatar
    mwstar19
    Seasoned Hotshot
    2 years ago

    Usually, when I am having issues with my games loading, my browser itself needs to be updated. Refreshing the page alone or clearing the cache won't be able to help with that. In Chrome and Microsoft Edge, the top right portion of the screen will typically have something that prompts an update. If that does not work, you may need to update your device itself. If neither of these things option works, maybe try an Incognito window; sometimes, I've had luck opening games in this manner. I hope one of these solutions works for you!

  • THIS IS A POGO PROBLEM WITH BLACK SCREENS.  FIX IT AND QUITE BLAMING US THE PEOPLE WHO KEEP YOU WORKING.

    BETTY99FARRAR

    [edit: email address removed]

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