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scrabbleproblem's avatar
scrabbleproblem
5 years ago
Solved

Blank tiles disappear from rack. Can't be used. Why?

June 1st, 2021, 6:44 am I've been finding that too many times the blank tiles disappear from the tile rack (only the very bottom or top of tile shows above or below the rack with an empty space on ...
  • EA_Illium's avatar
    EA_Illium
    5 years ago

    Hey @scrabbleproblem 

    Can you try going through our HTML5 guide and check if you continue running into issues with Pogo Scrabble?

    If so can you share the following information...

    • Which web browsers are you using?
    • Which device are you using?
    • If on a PC, what type of Graphics card you have?
    • If possible a screenshot or clip of the issue?

    Thanks!

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago

Hey @scrabbleproblem 

Can you try going through our HTML5 guide and check if you continue running into issues with Pogo Scrabble?

If so can you share the following information...

  • Which web browsers are you using?
  • Which device are you using?
  • If on a PC, what type of Graphics card you have?
  • If possible a screenshot or clip of the issue?

Thanks!

  • SonnyboyinSF's avatar
    SonnyboyinSF
    4 years ago

    I'm also having this issue. When playing blanks the letters often disappear and can not be recalled. Reloading the browser page and rejoining usually fixes the issue. Seems like a bug for engineering to fix. thanks.

    • SonnyboyinSF's avatar
      SonnyboyinSF
      4 years ago

      More trouble today this time using Safari Browser instead of Chrome.  This is a bad bug!!!! Please fix!! Reloading the browser page and rejoining the page works so the problem is that the browser isn't updating properly. (The game state ob the server is correct).

      • NGY42's avatar
        NGY42
        4 years ago
        @SonnyboyinSF No matter what browser I use the problem continues. If it isn't fixed soon I'm going to cancel. I don't like many of the games that are on this site and scrabble is one of the few left that I do.

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