Forum Discussion

abc1915a3037512

5 years ago

Canasta HD - Rating goes down after winning games

there is a bug associated with this game your tech support told me I had to report it here. I am winning games and my rating is going down. [removed] fix the problems [CM edit - Updated title ...

EA_Arrenai

EA Staff (Retired)

5 years ago

Hey there, @luvzwordsy1.

That's no good. ☹️ Would you also be able to share the following?

Your Pogo Compatibility Tool system information. This will help rule out any technical issues when sent to the Pogo team.
Date of the last rated game you played
Your and your opponent's ratings before the game
Your and your opponent's ratings after the game
Your rating upon returning to the game in a new session

It would help a lot in tracking down what's going on behind the scenes here.

Arrenai 🐱

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SistaNeeNeeTY

5 years ago

tired of this issue - i pay good money to play canasta - main reason i stay with pogo - but losing points every time i win - absolutely unacceptable..Its a problem they really need to fix - or are all the programmers useless ?

luvzwordsy1
5 years ago
Agree on all that you said. Been going on for months. They issue new games all the time, yet haven't made any effort to fix the many rating/ranking issues. I propose that they no longer rate. Just count wins and losses. If you leave a game, it counts as a loss. Simple. Forget the red 3 counts as they're out of control anyway.