You have all that information! One screename (which you used) and one email (which you used). This has been going on for 7 months and many players have complained. You have done NOTHING! Get to work, we pay for this "lack of service".
Now I don't lose points overnight. New situation just as bad, maybe worse. When an opponent leaves, I lose points. When I win a game against a higher rated player, I lose points. I just won a game against a higher rated player (1179-1130) and my rating dropped to 1113! What now?
I have written about this issue for many months. I have lost 180 rating points in the last 2 days!! It is after I finish a game and leave the site. I have the most recent Windows 10 build. I use Microsoft Edge newest release. My computer passes all of your compatibility marks. I am going to lose it if I read one more newsletter that lists all new games and fixes and CANASTA isn't mentioned!
EA Staff (Retired)@luvzwordsy1 Thank you for the information, it's very helpful! 🙂
@abc1954_ I know it's very frustrating but could you please give me the specific browser version/build details so the team knows exactly what to look out for. That would be fantastic!
- Leeloo
Device name desktop-E2VAFJI
Processor AMD A10-9700E RADEON R7, 10 COMPUTE CORES 4C+6G 3.00 GHz
Installed RAM 8.00 GB (7.90 GB usable)
Device ID 9DC5AA1D-65C1-4383-BB3F-F6CCBD3A403D
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points
Edition Windows 10 Home
Version 20H2
Installed on 12/21/2020
OS build 19042.685
Experience Windows Feature Experience Pack 120.2212.551.0
Microsoft Edge is up to date.Version 87.0.664.75 (Official build) (64-bit)
