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dollyjj47ve's avatar
dollyjj47ve
5 years ago
Solved

canasts

game drags,and freezes

  • EA_Arrenai's avatar
    EA_Arrenai
    5 years ago

    Hey there, @dollyjj47ve. I'm sorry to hear about your game performance issues. ☹️

    Let's give a few things a try here to see if it improves the game's speed and performance for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for performance issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still have trouble with Canasta, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @dollyjj47ve. I'm sorry to hear about your game performance issues. ☹️

    Let's give a few things a try here to see if it improves the game's speed and performance for you.

    • To start, please try our HTML5 troubleshooting. These steps are built out specifically for performance issues like the one you describe, and have helped many people.
    • If you try the troubleshooting and still have trouble with Canasta, can you share your browser information from the Pogo Compatibility Tool, as well as your DxDiag? If you can attach it as a file to a post, I'd love to take a look.

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

  • EA_Arrenai's avatar
    EA_Arrenai
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    5 years ago

    Hey there, @dollyjj47ve. I'm just checking in. How did the troubleshooting go for you? 🙂

    Arrenai 🐱

    Did you receive an awesome, helpful response? 👍 +XP!

    Was your issue resolved by a great post? 🙌 Accept as Solution

    ASK. ANSWER. LEVEL UP.

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