Forum Discussion

vwest123888's avatar
vwest123888
3 years ago
Solved

Cancel Club Pogo Auto Pay Immediately

I have been trying for a week to cancel my auto renewal account and switch to only paying when I want to play club pogo.  I can't find the link that you say is in my account to end membership and you...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    HI @vwest123888 

    In order to make changes to your Billing and Account information go to the following:

    1. Sign in to Pogo.com
    2. Select your avatar in the top right 
    3. Select the "My Account" option > Look under the "Billing and Subscription"
    4. There you should have options for "Change Plan" and "Change Payment method"

    To confirm are you able to see these?

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

HI @vwest123888 

In order to make changes to your Billing and Account information go to the following:

  1. Sign in to Pogo.com
  2. Select your avatar in the top right 
  3. Select the "My Account" option > Look under the "Billing and Subscription"
  4. There you should have options for "Change Plan" and "Change Payment method"

To confirm are you able to see these?

  • vwest123888's avatar
    vwest123888
    3 years ago

    As I said the change plan and change payment links are there but they do NOT offer ANY link to end membership or to stop autopay so how can this help?  You need to understand that NO WHERE in my account is there any way to stop you from taking my money automatically. 

    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @Vwest123888 Once you hit "change plan" what options do you see?
    • EA_Illium's avatar
      EA_Illium
      Icon for EA Staff (Retired) rankEA Staff (Retired)
      3 years ago
      @Vwest123888 I wanted to check if you managed to get assistance with this?

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