Forum Discussion

New Novice

2 years ago

Solved

Cancel Club Pogo Auto Pay Immediately

I have been trying for a week to cancel my auto renewal account and switch to only paying when I want to play club pogo. I can't find the link that you say is in my account to end membership and you...

EA_Illium
2 years ago
HI @vwest123888

In order to make changes to your Billing and Account information go to the following:

Sign in to Pogo.com

Select your avatar in the top right

Select the "My Account" option > Look under the "Billing and Subscription"

There you should have options for "Change Plan" and "Change Payment method"

To confirm are you able to see these?

kellykelly599

Newcomer

10 hours ago

I am trying to cancel my account and delete auto renewal payment! I have clicked on avatar and My account and billing and it shows me that I am on a yearly renewal. It shows me Quarterly and monthly billing options but NO WHERE DOES IT STATE...CANCEL MY RENEWAL OR ACCOUNT. WHEN DELETED MY CREDIT CARD INFORMATION THERE IS A STATEMENT FROM EA THAT "YOUR BILLING INFORMATION WILL BE SAVED FOR FUTURE PURCHASES ON POGO AND OTHER EA GAMES AND WEBSITES" I WANT ALL OF MY ACCOUNT AND PAYMENT INFORMATION REMOVED AND DELETED FROM ALL EA GAMES INCLUDING POGO IMMEDIATELY WITH NO STORED INFORMATION!!!

abbycattx

Hero+

8 hours ago

Hello kellykelly599 and thanks for reaching out. I believe I can help with a few of your concerns:

"I have clicked on avatar and My account and billing and it shows me that I am on a yearly renewal. It shows me Quarterly and monthly billing options but NO WHERE DOES IT STATE...CANCEL MY RENEWAL OR ACCOUNT. "

Return back to your My Account page and scroll down to the bottom and you will see "Cancel your subscription"

"WHEN DELETED MY CREDIT CARD INFORMATION THERE IS A STATEMENT FROM EA THAT "YOUR BILLING INFORMATION WILL BE SAVED FOR FUTURE PURCHASES ON POGO AND OTHER EA GAMES AND WEBSITES"

From the same page (My Account) select Change Payment Method and delete your credit card information. *To double check, after deleting go back to ensure it was deleted.

*The statement quoted from this area is when we are adding payment information, not deleting. I just removed my payment information to see where this message would appear when deleting my information.

"I WANT ALL OF MY ACCOUNT AND PAYMENT INFORMATION REMOVED AND DELETED FROM ALL EA GAMES INCLUDING POGO IMMEDIATELY WITH NO STORED INFORMATION!!!"

Here in EA Pogo Forums they are unable to assist us with specific account issues due to being in a public forum.

Please take a moment to reach out to EA Help directly through their private and secure channels here > Pogo – Official EA Help support Simply log in with your Pogo credentials and take a moment to gather all of your account information for verification and security purposes.

Request full EA Account deletion through EA’s official process. This permanently removes your Pogo.com profile, Club Pogo history, purchases, and all EA-linked data.

Hope everything works out for you and Take Care 🍀

For more information visit the Pogo EA Help Page here: Pogo – Official EA Help support