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mxprablsmheb's avatar
mxprablsmheb
3 years ago
Solved

Can't restore Bejeweled Classic paid Version

In August and then again in September of 2016, I had purchased Bejeweled Classic, but when I download the game, it's the ads version, not the paid version. I have a samsung s22 ultra. When I try to r...
  • EA_Illium's avatar
    EA_Illium
    3 years ago

    Hi @mxprablsmheb I would recommend starting with our Troubleshooting games on Android and checking if this continues. 

Aphek's avatar
Aphek
3 years ago
@mxprablsmheb Hello, were you able to get it working? I just downloaded Bejeweled Classic again on my new android phone (pixel 7 pro, same Google Play store account) and I'm also receiving the "Restore Failed" error. I checked out the troubleshooting guide below to no avail.

Super frustrating!
GalaxiesFarAway's avatar
GalaxiesFarAway
Hero (Retired)
3 years ago
@Aphek It could be that the game is not compatible with your newer device. Therefore, the download fails....
  • Aphek's avatar
    Aphek
    3 years ago
    @BurghBaby Thanks. That would be surprising as the game otherwise works fine, the phone is a Pixel 7 Pro with latest version of Android, and the Bejeweled Classic Play Store details explicitly state "Compatibility: Works on your device"

    I chatted with an EA Advisor who created a ticket and also had me submit a bug report directly. Once they get back to me with a resolution, I'll update this thread.
    • chibiphoenix91's avatar
      chibiphoenix91
      3 years ago

      Hi,

      Have you been able to get your purchases restored?

      I am facing the same problem after having upgraded my note 9 to the S23 ultra...

      • Aphek's avatar
        Aphek
        3 years ago

        No. Went through another ticket/chat support cycle but it didn't work out. Decided for all the hassle, I'd rather just buy the unlock again than keep sinking time into it. Good game, worth a couple more dollars.

        Thanks for asking, have a great week!

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