Forum Discussion

Gamerinmg's avatar
Gamerinmg
Rising Rookie
3 days ago

CODE is not sent to email address

Hi, 

I have been trying to Sign In into my pogo and it asks to send a Code, but the Code never comes in the email. I've tried at least 20 times. I went in my iPad and wrote a Comment about this and am waiting for a Code so I can go play my Daily Games.

The Code does not come into my email. The Code is not Sent.

2 Replies

  • Gamerinmg​ lltasha38​ 

    Hello! Sorry to hear about the difficulties you are experiencing with signing in. I can confirm that the verification system is functioning properly when logging into Pogo today. Kindly examine the following steps to address the issue.

    Troubleshooting Steps:

    • Check your spam or junk folder in your email. Sometimes the verification code gets filtered out.
    • Make sure your email address is correct on your Pogo/EA account. If it's outdated or has a typo, the code won't reach you.
    • Clear your browser cache and cookies, then try signing in again. Cached files can become outdated or corrupted, clearing these often helps with issues, especially when websites rely on up-to-date session data.
    • Update your browser, outdated browsers may block or mishandle secure login processes, that could interfere with code delivery or session handling, especially when trying to receive verification codes. After updating, restart your browser and try signing in again.
    • View our Pogo/EA accounts here > EA Help: Official support, here you will be able to review your Pogo information to ensure everything is correct and make adjustments if needed.

     

    Hope you get back into your games soon! If you continue to encounter errors, please reach out to EA Help directly for additional support by utilizing the Contact Us button found at the bottom of the link provided below, they will be able to assist you privately through their secure channels.

    Pogo Login Issues > Resetting your Pogo account password

     

  • lltasha38's avatar
    lltasha38
    Rising Newcomer
    3 days ago

    i had trouble getting the code and the code i  gave was the wrong  ?  its sure like putting a password in and them telling you used that one before

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.4,635 PostsLatest Activity: 43 minutes ago