CODE is not sent to email address
Hi, I have been trying to Sign In into my pogo and it asks to send a Code, but the Code never comes in the email. I've tried at least 20 times. I went in my iPad and wrote a Comment about this and ...
Forum Discussion
Hello! Sorry to hear about the difficulties you are experiencing with signing in. I can confirm that the verification system is functioning properly when logging into Pogo today. Kindly examine the following steps to address the issue.
Troubleshooting Steps:
- Check your spam or junk folder in your email. Sometimes the verification code gets filtered out.
- Make sure your email address is correct on your Pogo/EA account. If it's outdated or has a typo, the code won't reach you.
- Clear your browser cache and cookies, then try signing in again. Cached files can become outdated or corrupted, clearing these often helps with issues, especially when websites rely on up-to-date session data.
- Update your browser, outdated browsers may block or mishandle secure login processes, that could interfere with code delivery or session handling, especially when trying to receive verification codes. After updating, restart your browser and try signing in again.
- View our Pogo/EA accounts here > EA Help: Official support, here you will be able to review your Pogo information to ensure everything is correct and make adjustments if needed.
Hope you get back into your games soon! If you continue to encounter errors, please reach out to EA Help directly for additional support by utilizing the Contact Us button found at the bottom of the link provided below, they will be able to assist you privately through their secure channels.
Pogo Login Issues > Resetting your Pogo account password
Why did they start this code stuff? It's such a total pain. Never had it for all the years I've been a member but all of a sudden it's there - why????
Hello!
Unfortunately, over the years we've had some bad actors who have created accounts and tried to impersonate EA employees and engage with our community (i even encounter one) - see article here > Friendly Reminder: Pogo Emails & Safety
This two-step authentication code ensures players are giving correct emails and telephone numbers. We have the ability to view our Pogo/EA accounts here and look at the settings > EA Help: Official support
EA Forums Online Security Newsletter - Volume 2 | EA Forums - 11925274
On a personal note, I’ve enabled two-step verification on every account I maintain online (banking, cellphone, doctors, grocery, email, etc.). While it can occasionally be inconvenient, I’ve witnessed the consequences of inadequate security measures. As AI technology continues to evolve, the added layer of protection isn’t just worth the effort; it’s essential.
Hope this helps clarify a bit and take care 🌹
