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martoman129's avatar
martoman129
4 years ago
Solved

Cookie Connect: Progress lost, finished Level 800, got badge, now back at 784

I tried contacting EA Help twice regarding lost progress in Cookie Connect and both times I was treated like a neophyte user who didn't know anything about how to clear cache or DNS when troubleshoot...
  • EA_Illium's avatar
    EA_Illium
    4 years ago

    Hi @martoman129,   

      

    Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

      

    • Restart your device and modem/router then try to load your game   
    • Clear your Cache/Cookies (<-- link) 
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
    • Check your device meets the Requirements (<-- click here) to play POGO games  

    If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

      

    Thanks!  

     

EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
4 years ago

Hi @martoman129,   

  

Thanks for letting us know about this, Depending on the device and web browser you are using can you try going through the steps below to see if this continues?  

  

  • Restart your device and modem/router then try to load your game   
  • Clear your Cache/Cookies (<-- link) 
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates   
  • Check your device meets the Requirements (<-- click here) to play POGO games  

If you continue to run into issues Please Let us Know what device and browser your using, as well as share a Screenshot of the Error or a DxDiag(PC) / System Info (Mac) of your device and we, can share this with the team.  

  

Thanks!  

 

martoman129's avatar
martoman129
4 years ago

Here is today's screen print showing all progress gained on 12/4 erased.

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