Forum Discussion

lynnstilson's avatar
2 years ago
Solved

Cookie connect will not launch

I have been trying for days to play this game as one of the several challenges needed to complete. I have tried playing on different devices, logged off/on, restarted my devices, nothing changes. The...
  • EA_Illium's avatar
    2 years ago

    Hi @lynnstilson 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    Cheers!   

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