Forum Discussion

lynnstilson's avatar
lynnstilson
2 years ago
Solved

Cookie connect will not launch

I have been trying for days to play this game as one of the several challenges needed to complete. I have tried playing on different devices, logged off/on, restarted my devices, nothing changes. The...
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @lynnstilson 

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 
    • Check your device meets the Requirements (<-- click here) to play POGO games   

    Cheers!   

JSimm10347mC's avatar
JSimm10347mC
Seasoned Newcomer
5 days ago

Same issue as previous entries.....game not loading......It's been like this for a month and EA hasn't done a thing to correct it. I am fed up and completely disappointed in EA's lack of care and concern for subscribers. Seriously considering not to renew service next time they want another payment. "THEY DON'T CARE"..........AND NOW I DON'T CARE EITHER.

autumn406's avatar
autumn406
Rising Newcomer
4 days ago

I am having the same problem of not loading. Tried my phone, laptop, iPad and computer and all are the same. Not loading. Cleared caches and history like they say and still not working. I agree with you will not be renewing my subscription. 

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