I am ready to cancel my membership

Have you cleared your temp folders?   Way back when pogo was pogo owned, agents would tell us to clear our temporary files in order to fix the problem. Most of us assumed that meant deleting browser history but as I found out about 10 years ago that is not the files they meant. After buying a new computer 10 years ago I was looking around trying to make the old one faster again as it had gotten really slow but had no virus or malware.  After research I found the problem.

There are at least two folders on your computer ( perhaps more that I am not yet aware of but at least the two) that pogo seemed to add temporary files to whenever you completed a challenge and won a badge. Now over 4 years on that particular computer of never clearing those folders It had accumulated around 10 GB of data in each folder or there abouts most of which was from badges won temporary cookies or the like that were stored there.   When the then pogo agents told Me to clear them they did not specify that I needed to go to through specific steps to clear them, just simply clear your cache and thats it.

So anyway sorry for rambling. If the games are not working crashing freezing glitching, The first thing to try presuming you have a windows pc is. The windows button on your keyboard and the R at the same time to bring up the run box.   In the run box type,  temp   and click ok,   It brings up a temporary folder. You're going to select all the folders inside that folder and delete. I tell people this in chat but they won't do it because they are afraid of messing up their computer but you shouldn't have a problem as a safeguard pops up this action cant be completed because... check mark do this for all files and click skip. It will skip those and close it. Then you need to do the windows and R again and type %temp% and click ok, Search will bring up that temporary folder,  Then you select the folders in it like last time and delete and again the safeguard comes up, select the do this for all box, and click skip.   I did not get made aware of how to find these folders all of those years and again there was 10 to 20 GB of un needed temporary files stored there.  Didn't need a new computer at all just needed to be made aware of how to find these to delete them to make it good again.

I find whenever a game is not currently working that is the first thing to check before coming to forums to report the problem. Some games do still seem to have bugs even though those are cleared but sometimes it helps the problem. Now the reason I am here is because I am one of those suffering from the needless hash tag chat censoring that some players are dealing with. Not banned not in trouble just a massive bug that needs fixing Obviously it is not my computer because I wrote this long winded speech lol without it getting censored.   

Whilst here I saw your problem and  took the time to write this reply.

Hope it helps, Not saying it will fix all your problems but that is a step to do to see if it helps. 

Debating closing mine too but wish they would just fix the chat.  Good Luck!

I am thinking of canceling my membership.  Don't understand why they take our Mone but will not fix the many games that are not working properly.

Thanks for the suggestion.  I tried it and it still doesn't work.

I have never been able to play Solitary Home Story. This week also Word Womp won't open. Its seems like every week its one of them.

Same here and can't figure out how to actually get help..been a member for years but might have to reconsider

whomaO207​ jensgranny_Gy​ 

Hello, and thank you for reaching out. I'm truly sorry to hear you're having so much frustration with the games, especially after being a loyal Pogo member! That's an incredible commitment to our community, and we absolutely want to help you get back to enjoying your games.

The Pogo Blog  is the best place to find information - under the Pogo Insider, this also gives us links and directions on how to get help with a variety of announcements.

To help pinpoint your specific issue, could you share:

• Which games aren't working for you?
• What happens when you try to play them? (blank screen, won't load, freezes, error messages, etc.)
• What device and browser are you using?

This will help us give more targeted assistance!

Current Known Issues: As of December 2025, Pogo has posted service notices about Jungle Gin, Sweet Tooth Town, Niles Pyramid, Solitaire Home Story, and two episodes of Claire Heart Secret and Shadows and Quinn's Aquarium Part 4 Deadly Creatures out of the 60 games on the website. If the games you're having trouble with are on this list, please watch the Pogo Forums or Pogo Blog for updates.

Other ways to get help and information:

Pogo Forums: Pogo Moderators, Pogo Sconnie and lots of helpful players to find information.

EA Help: Create a case and speak with someone directly! How to steps can be found here → [POGO] How to Contact EA Support | EA Forums - 12464874

Here on EA Pogo Forums 🙂 You can find:

Pogo Troubleshooting Guide: Helps with a variety of common issues on a browser-based gaming site!

How to report an issue: After trying the troubleshooting steps if you are still having issues, more may be given and/or additional information may be asked depending on device.

⚠️ If you are a Windows 10 user, please read this posting → Information for Windows 10 Users on Pogo: Understanding Recent Changes | EA Forums - 12897951

User Agreement: EA/Pogo: does not guarantee that games will always be working at all times due to various factors such as server outages, network issues, or maintenance. "Our games and services may not always be available or operate on all devices. We also may make updates or changes to our games and services, which might impact your use or game progress."

If the game you are having issues with is on the service notice, please watch the Pogo Forums or Pogo Blog for further updates. For all other games, please try the troubleshooting steps. There could be a variety of other system checks you could try.

The most common and overlooked is:

Outdated graphics driver →Our devices constantly update, and sometimes system updates include Graphics Driver updates, however as gamers we need to check ourselves to verify we have the latest patches.

Outdated or Weak Internet Connection → Even our modems to the internet need cleaning and updating! A device powering on doesn’t mean it’s performing well. Modems and routers are basically tiny computers, and like any computer, they can slow down, glitch, or degrade over time.

Security & Antivirus Blocking, Popup or Browser Extension Blocking and Browser extensions: Can block games from loading, ensure Pogo is on your whitelist (safe). Turn off any pop-up blockers or extensions on your browser.

Please take a moment to review the Troubleshooting Guide and other steps listed, the blue sentences are links to help.

If you have any questions or need any further help, please do not hesitate to reach out again. Together with other players and our EA Community Managers, will be happy to offer you more support.