Did not receive coins in Merge Academy
On March 6, I bought 1,259 coins for 470 Gems in Merge Academy and never received my coins. Where do I go to get help with this issue. It seems EA gets harder with every issue I have.
Forum Discussion
abbycattx This reply was very helpful. I just had this happen to me today (3/12/25). Do we simply wait and hope we are in a queue somewhere and the Powers That Be realize it's happened to us or is there actually somewhere to report this as I have been unable to determine how to do this. Ten dollars isn't a lot of money for some but it's my gaming budget for the month.
Hello! I apologize for the frustration you are experiencing regarding this issue. Here in forums the team is unable to assist with account or purchase related issues due to privacy and security concerns in a public setting.
If you would like to develop a case regarding this matter, you can reach out to EA Help privately, please click on link below, then click on Chat With Us and follow the steps to open a case.
Order Status > I want to check my order status - Pogo
I hope everything works out for you & Take Care 💮
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