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GeorgiainBC's avatar
GeorgiainBC
Rising Newcomer
9 months ago
Solved

Double payment for Gems purchase

On March 17th, I made a Gem purchase.  I received an email receipt for not 1, but 2 payments.  One receipt is for $134.39 and the other for $119.99.   Please explain!

  • GeorgiainBC 

    Hello! I understand how frustrating it can be to encounter unexpected charges. To resolve this issue, please reach out to EA Help directly by clicking on the link below, to open a case and report this issue. Please make sure you have all of your account information handy so they can investigate this thoroughly.

    I want a refund > I want a refund - Pogo

    After clicking the link, select Chat With Us and follow the steps to create a case.

    Hope everything works out for you and Take Care 🌷

2 Replies

  • GeorgiainBC 

    Hello! I understand how frustrating it can be to encounter unexpected charges. To resolve this issue, please reach out to EA Help directly by clicking on the link below, to open a case and report this issue. Please make sure you have all of your account information handy so they can investigate this thoroughly.

    I want a refund > I want a refund - Pogo

    After clicking the link, select Chat With Us and follow the steps to create a case.

    Hope everything works out for you and Take Care 🌷

  • curenk75nCQG's avatar
    curenk75nCQG
    Rising Newcomer
    9 months ago

    im having great diffuclt in purchasing gems my credit card is fine please healp

     

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