Pogo Troubleshooting Guide: 🍎 Apple Devices

Apple devices have some of the strongest security and privacy protections built into their systems.

While these features are excellent for your safety and privacy, they can sometimes be too strict for certain websites and online games. Pogo games need to load resources from multiple sources and communicate with game servers in real-time. Apple's security settings may see this as suspicious activity and block it, even though it's safe.

This is why some Pogo games may:

• Stop loading at a certain percentage
• Show "A problem repeatedly occurred" messages
• Display blank, white or black screens
• Crash unexpectedly (sad face) 😔"I disappoint"

Key Information to know:

Game Behavior Varies for a Reason: Pogo games are not built on a single engine. Different developers, technologies, and update schedules mean one game can run perfectly while another struggles on the same device.

Cached Data and Settings Matter: Outdated cookies, cached files, or unexpected device changes can cause games to load incorrectly or fail entirely. These issues often appear suddenly, even if you haven’t changed anything yourself.

Background Tools can Silently Interfere: Ad blockers, privacy extensions, antivirus software, and content filters update silently. A single new rule can block scripts or assets that Pogo games rely on, causing partial or complete failures.

Devices Behave Differently: Not all Apple users experience the same issues. Variations in iOS or macOS versions, Safari settings, Hardware models, and Browser choices can produce completely different results—even between devices that appear identical.

Important Note: These troubleshooting steps involve changing settings on your device. If you are unsure about any steps, uncomfortable making these changes, or concerned in any way, please:

• Ask a family member, friend, or local tech-savvy person to help you!
• View a video or article to learn more about how these settings work.
• Contact EA Help and they can guide you through troubleshooting processes.
• Visit Apple's Support Community for additional help and information.

 

🍎 If you run into an issue, please start by reviewing the troubleshooting steps. When posting about a issue, include details such as your Apple device model, the browser you’re using, and any other relevant information. Many different factors can influence performance.

The troubleshooting steps outlined below are categorized into two sections: one for iPad and iPhone users, and another for Mac PC and laptop users.

 

📱 iPad & iPhone Troubleshooting Guide

Update Your Device

Start here - outdated software causes many issues.

• Open the Settings app
• Tap General
• Tap Software Update
• If an update is available, tap Download and Install
• After your device restarts, Try your game again

Turn Off Privacy Settings - This is the most common fix!

Open the Settings app: Scroll down and tap Safari. Find these settings and turn them OFF:

• Prevent Cross-Site Tracking → Turn OFF
• Block All Cookies → Turn OFF
• Block Pop-ups → Turn OFF
• Close Settings and Try your game again

Clear Safari History and Data - Fresh Start

• Open the Settings app
• Scroll down and tap Safari
• Scroll down and tap Clear History and Website Data
• Tap Clear History and Data to confirm
• Close Settings
• Close Safari completely: Swipe up from the bottom and swipe Safari away
• Close Settings and Try your game again

Check JavaScript is Enabled - A hidden culprit.

• Open the Settings app
• Scroll down and tap Safari
• Scroll down and tap Advanced (at the bottom)
• Make sure JavaScript is turned ON (should show green)
• If it was OFF, turn it ON
• Close Settings and Try your game again

Check Screen Time Restrictions - Can block the entire site or specific games!

• Open Settings
• Tap Screen Time
• If Screen Time is off, you're done — this isn’t the issue.

If it is on:

• Tap Content & Privacy Restrictions
• Tap Content Restrictions
• Tap Web Content
• Look at the setting: Unrestricted Access → Screen Time isn’t blocking Pogo
• Limit Websites or Allowed Websites Only → Continue below
• Allow Pogo: Add https://www.pogo.com to Allowed Websites
• Make sure pogo.com is NOT in Never Allow
• Close Settings and Try your game again

Turn Off Content Blockers

• Open the Settings app
• Scroll down and tap Safari
• Look for Content Blockers (you'll only see this if you have ad blockers installed)
• Turn OFF all content blockers
• Close Settings and Try your game again

Enable Reduce Motion - Some games perform better with Reduce Motion On

• Open the Settings app
• Tap Accessibility
• Tap Motion
• Turn Reduce Motion ON
• Close Settings and Try your game again
• Repeat steps to turn it back on when needed 

Turn Off VPN or Private Relay - If you use a VPN or iCloud+

• Open the Settings app
• Look for VPN near the top - if you see it, tap and turn it OFF
• Also check: Tap your name at top → iCloud → Private Relay → Turn OFF
• Close Settings and Try your game again
• Repeat steps to turn it back on when needed

Try Desktop Mode in Safari - At times the desktop version works better

• Open Safari and go to Pogo.com
• Tap the AA icon in the top-left of the address bar
• Choose Request Desktop Website
• The page will reload in desktop mode
• Try your game again

To switch back:

• While on the same site, tap the AA icon again
• Select Request Mobile Website
• The page will reload in the mobile version

Turn Off Low Power Mode - Low Power Mode can affect how games run

• Open the Settings app
• Tap Battery
• If Low Power Mode is ON, turn it OFF
• Close Settings and Try your game again

Check Antivirus or Firewall Settings

If you have Norton, McAfee, or other security software – Add Pogo to your allowed/trusted sites list.

Check Storage Space - Games need space to load

• Open the Settings app
• Tap General
• Tap iPhone Storage
• Look at the top to see how much space is available
• If you have less than 1-2 GB free, you may need to reconsider some apps, photos, or videos to free up space.

Try a Different Browser

• Open the App Store
• Search for Chrome or Firefox
• Download and install (free)
• Open the new browser
• Go to Pogo.com and try your game again

Restart and Rest Your Device - Nigh Night 🌙

Giving your device a quick weekly restart can help it run more smoothly.

• Press and hold the Side button and Volume button together
• Slide to power off
• Wait a few minutes
• Press the Side button again to turn it back on
• Try your game once the phone finishes restarting

• This helps clear cached processes that build up over time, Resets network connections, Frees memory that apps may be hogging and can reduces the chance of random glitches.

 

🖥️️ Mac (Computer/Laptop) Troubleshooting Guide

Update Your Device

Start here - outdated software causes many issues.

• Click the Apple icon at the top left
• Click System Settings (or System Preferences on older Macs)
• Click General → Software Update
• If an update is available, click Update Now
• Once your device restarts, try your game again

Clear Safari History and Data - Fresh Start

• Open Safari
• Click Safari at the top left → Settings
• Click Privacy
• Click "Manage Website Data"
• In the search box, type: pogo
• Click on all pogo entries that appear
• Click Remove
• Click Done
• Quit Safari completely (Safari → Quit Safari)
• Open Safari again and try your game

Turn Off "Prevent Cross-Site Tracking" - Most common fix for Macs!

• Open Safari
• Click Safari at the top left → Settings (or Preferences)
• Click Privacy
• Uncheck the box: "Prevent cross-site tracking"
• Close Settings
• Close Settings and Try your game again

Allow Pop‑ups for Pogo

• Open Safari
• Go to the website you want to allow pop‑ups for (example: Pogo.com)
• In the top menu bar, click Safari → Settings…
• Select the Websites tab
• Click Pop‑up Windows in the left sidebar
• Find the site in the list
• Change its setting to Allow
• Close Settings and Try your game again
• Repeat steps to turn it back on or off at anytime 

Turn Off Safari Extensions

• Open Safari
• Click Safari at the top left → Settings
• Click Extensions
• Uncheck ALL the boxes to turn off all extensions
• Close Settings
• Quit Safari completely (Safari → Quit Safari)
• Open Safari again and try your game
• Repeat steps to turn it back on or off at anytime 

Check JavaScript is Enabled

• Open Safari
• Click Safari at the top left → Settings
• Click Security
• Make sure Enable JavaScript is checked ✅
• Close Settings
• Try your game

Restart Safari Properly - This clears problem sessions

• Quit Safari completely: Click Safari → Quit Safari (or press Command+Q)
• Hold down the Shift key
• While holding Shift, click the Safari icon to open it
• Keep holding Shift until Safari fully opens
• This prevents old tabs from loading
• Go to Pogo.com and try your game again

Check Screen Time Restrictions - Can block the entire site or specific games!

• Open Settings
• Tap Screen Time
• If Screen Time is off, you're done — this isn’t the issue.

If it is on:

• Tap Content & Privacy Restrictions
• Tap Content Restrictions
• Tap Web Content
• Look at the setting: Unrestricted Access → Screen Time isn’t blocking Pogo
• Limit Websites or Allowed Websites Only → Continue below
• Allow Pogo: Add https://www.pogo.com to Allowed Websites
• Make sure pogo.com is NOT in Never Allow
• Close Settings and Try your game again

Turn Off VPN or Private Relay - If you use a VPN or iCloud+

• Open the Settings app
• Look for VPN near the top - if you see it, tap and turn it OFF
• Also check: Tap your name at top → iCloud → Private Relay → Turn OFF
• Close Settings and Try your game again
• Repeat steps to turn it back on when needed

Check Antivirus or Firewall Settings

If you have Norton, McAfee, or other security software – Add Pogo to your allowed/trusted sites list.

Try a Different Browser

• Open the App Store
• Search for Chrome or Firefox
• Download and install (free)
• Open the new browser
• Go to Pogo.com and try your game again

About PWA (Progressive Web App) for Desktop and Laptop users

What is a PWA? A Progressive Web App lets you install a desktop icon on your Mac. It opens in its own window without browser toolbars and can work more like a native application. Players have reported this helps with various issues.

How to Install Pogo as a PWA Using Safari:

• Go to Pogo.com in Safari
• Click File in the menu bar
• Click Add to Dock
• Pogo will appear in your Dock as an app icon
• Click the icon to open Pogo in its own window

How to Install Pogo as a PWA Using Chrome:

• Go to Pogo.com in Chrome
• Look for the install icon (⊕ or computer with arrow) in the address bar
• Click it and select Install
• OR click the three dots (⋮) → Save and Share → Install Pogo
• Click Install to confirm

Don't like it or it didn't help? Remove the Pogo App:

From Safari: Right-click Pogo icon in Dock → Options → Remove from Dock

From Chrome:

• Open the Pogo app
• Click the three dots ⋮ at top
• Click Uninstall Pogo
• OR: Open Finder → Applications
• Drag Pogo icon to Trash

Don't worry: Removing the app doesn't delete your games or account. You can still go back to playing Pogo as normal again.