Rising Novice

Re: Merge Academy – Progress Saving Issue (Update)

Merge Academy is not saving plays and keeps resetting. My mother's isn't having any issues but mine won't work. It wont save any progress. I am missing out on any bonus' on the event.

2 Replies

a9605girly
New Rookie
2 days ago
I have done here (Forums) and help. I got a reply back from POGO from support that they aware of the issues and working on it. I have the lagging/bogging down/slow play, Merge Academy and its side game Coral Secrets aren't saving progress even though the Save and Exit buttons are pushed and about the bonus freebees every twelve hours is painstakingly long to get through with all the "purchase is in progress" for each and every item. I have tried on multiple computers (all are up to date on versions), tried on Fire Fox, Chrome and Microsoft Edge. Same on all. One Server doesn't supply each and every POGO account is probably why one account maybe working and another account isn't (if you own multiple accounts). These issues all started when POGO added the 30% sale.
Scrunchy671
Seasoned Hotshot
2 days ago
They should have known about it for 13 days from the original posters post. They maybe aware of the issue now, but they sure as heck are taking their sweet time in fixing it. It would be interesting in knowing when they actually knew about the issue, and when they decided to do something about it.
If they read these forums, they would have known about the not saving issue 13 days ago, nearly two weeks.
What is the point of having forums, if they aren't being taken seriously? How hard could it be for someone to say it is being worked on, and when they expect it to be fixed?
I don't like to come here and complain. I don't take any great joy in doing so. I come to play games at Pogo, to relax, not get annoyed, not to get irritated,
If they do fix the issue/issues, it would be nice if they would announce that it was fixed in the forums, and not rely on game players to announce it. I am not going to do anything, or play anything, until I know it has been fixed.
It is not the responsibility of paying customers to announce when games are fixed. They have no problem sending out flawed surveys, they can easily send out a note when games aren't working properly and when games are fixed to our in boxes as well as the forums.
If players are told when games aren't working, they won't be wasting gems on them. They won't be wasting their valuable time on them.