Forum Discussion

spare647's avatar
spare647
Seasoned Newcomer
24 hours ago
Solved

fraudulent charges of pogo gems

answers.ea.com/t5/EA-Services-General-Questions/I-WANT-MY...

I got charged twice for Pogo.com The first charge for $39.99 was JULY 15, 2014 by CS.POGO.COM 8665435435 CA07/15 . So again today I get chagred again $39.99 for POS DEBIT CS.POGO.COM POGO REDWOOD CITY CA. I WANT A REFUN NOW FOR THESE UNLAWFUL CHARGES! I WILL REPORT YOU IF I DON'T RECIEVE MY REFUND IMMEDIATELY! You have all the bank information ...

  • EA_Mako's avatar
    EA_Mako
    22 hours ago

    Hey spare647,

    We are unable to make any changes or discuss your account and transaction details here on the forums. If you're having trouble with a purchase, please contact our support team directly so they can help out.

    You can follow these steps to start a case so the support team can take a look, thanks!

     

4 Replies

Sort By
  • spare647's avatar
    spare647
    Seasoned Newcomer
    24 hours ago

    the same thing happened to me. For many wekks I've tried to get anyone to help with this terrible problem, but didn't get anywhere.

    What did you do in the end?

  • abbycattx's avatar
    abbycattx
    Hero
    22 hours ago

    Hello! Regrettably here in forums, they are unable to provide assistance with account or purchase-related inquiries in this public forum due to concerns regarding privacy and security. You can contact EA Help directly to resolve this issue in a private manner and initiate a case.

    Here >I want a refund - Pogo Click on Chat With Us and follow the steps to open a case.

    Hope everything works out for you & Take Care!

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey spare647,

    We are unable to make any changes or discuss your account and transaction details here on the forums. If you're having trouble with a purchase, please contact our support team directly so they can help out.

    You can follow these steps to start a case so the support team can take a look, thanks!

     

About Pogo Technical Issues & Bugs

Join the Pogo community to talk about game issues, browser and HTML5 troubleshooting, and report bugs in the games.3,762 PostsLatest Activity: 3 hours ago