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gamepp1's avatar
gamepp1
3 years ago

Games Freezing - Mahjong Garden, Trizzle, Scrabble, Yahtzee

Mahjong Garden started freezing up, about a month ago, on my Mac.  Has worked fine for many years.   Updated the Mac IOS to the latest version that this Mac can use after it started freezing - No ...
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
3 years ago

Hi @gamepp1    

  

Can you try going through the following steps and let us know if you continue running into issues after? 

   

  • Restart your device and modem/router then try to load your game     
  • Clear your Cache/Cookies (<-- link)   
  • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
  • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
  • Try another Browser (Chrome, Edge, Safari) 
  • Check your device meets the Requirements (<-- click here) to play POGO games   

Thanks!   

gamepp1's avatar
gamepp1
3 years ago
@EA_Illium Yes had done all of the above and listed in original post.
As to Requirements prior to my post:
- Cleared Cache/Cookies
- Though the ISO was 3 versions newer than required I updated to macOS Monterey (this 2015 Mac can not go any newer)
- Had already updated Google Chrome to latest
- Google Chrome does not have a Private Mode and had worked fine the past few years
- 16 GB RAM
-

MacBook PRO 2015
31. GHz Dual-Core Intel Core i7
16 GB 1867 MHz DDR3 RAM
Intel Irtia Graphics Card 6100 1536 MB
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @gamepp1 Thanks for the update, Does this seem to happen after playing for a while or when you do a specific action in game?
  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago
    @gamepp1 Wanted to check if this was still happening?

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