Trizzle is Broken

First, thank you for your reply. I appreciate your taking the time to post a message.
Now comes the "I'm not shooting the messenger" rest of my reply. :)  This isn't directed to you personally, but to Pogo/EA. You're posting the script you were provided and making sure that messages are answered.

Blaming the user and the user's computer for *your* [Pogo/EA] software not functioning properly is annoying at best. Assuming the user doesn't know anything about how computers work, how software works, the difference between test environments and live servers, etc. is condescending. 

Trizzle is possibly old(er) software that Pogo will not or cannot fix, for any number of reasons (economic feasibility, old software not compatible with newer systems, etc.). I do not have to make changes to my computer settings for any other Pogo game except Trizzle. It's silly to expect users to change settings (and then change them back to normal settings) for just. one. game. So I will write off Trizzle as unplayable and leave it at that, ignoring any daily or weekly challenges because I will not be able to complete them. Great for those whom the game still functions, not so much for me. It is what it is. I reached out to let Pogo/EA know of a problem with a game and received the answer "no, not going to fix it" in so many words.

Though I *was* able to complete the most recent daily -- loading the game, making one move and the game freezing, counted as reaching Level 1. So I failed to play the game eight times in a row and completed the challenge. Amusing... sorta. :)

I'll continue playing other Pogo games, including the new Matching Moments game, which I am very much enjoying. And playing solo for nearly all of them. I used to be able to join my husband (who has a Pogo account too) to play Dice City Roller together, or Spades, but months ago found that he can't join my private group, nor me join his. But that's another problem for maybe another thread.

linuxlynx1987​ 

Thank you for your response 😊

I don't work for Pogo or Electronic Arts, nor do they give me any scripts to say. I have been a Club Pogo Member for 15 years and know a little about computers. The Hero+ next to my name is an indication of a  Volunteer, there is no EA or Pogo in my name.

All my advice comes straight from my knowledge of troubleshooting games and playing video games for most of my life. I’ve owned almost every major console ever made and spent years with arcade systems and computer games, so everything I share is grounded in hands‑on experience across an exceptionally wide range of hardware and titles.

I first started learning about computers in elementary school, and throughout my life I’ve had to learn, train, and relearn as technology evolved. Even the skills I picked up a decade ago are different from what’s needed today. Technology never stops changing, and that’s why I never stop learning.

"It's silly to expect users to change settings (and then change them back to normal settings) for just. one. game."

At times it can be quite common in modern gaming. Here are some are examples from major games and platforms.

PC Gaming Examples:

• Many modern games require you to adjust refresh rate depending on the game. Some games run at 60fps cap, others at 144fps, others at unlimited. Gamers regularly switch these settings per game.
• Graphics settings vary wildly - You might run The Sims 4 on Ultra settings but have to adjust down for Battlefield or Apex Legends to get better frame rates.
• V-Sync, G-Sync, and FreeSync toggles - Gamers turn these on/off depending on which game they're playing.
• Resolution scaling - Some games work better at native resolution, others need adjustments.

Console Gaming Examples:

• PlayStation 5 and Xbox Series X offer "Performance Mode" (120fps) and "Quality Mode" (60fps with better graphics). Players switch between these modes depending on the game—and even depending on what part of the game they're playing.
• HDR settings - Many console gamers adjust HDR per game because each game's implementation is different.

Competitive Gaming:

• Professional esports players have different settings profiles for different games. Their Valorant settings are different from their Counter-Strike settings, which are different from their Overwatch settings.
• They don't use the same mouse sensitivity, crosshair, or graphics settings across all games.

Why This Happens: Every game is built differently. Even games using the same engine can have wildly different optimal settings because of how the developers implemented features, what graphics techniques they used, and how they optimized performance.

The Browser Gaming Parallel: Pogo games are no different. Each HTML5 game was:

• Converted by different developers or at different times
• Built with different frameworks or approaches
• Optimized differently
• Has different hardware requirements

This is why one Pogo game might work perfectly at 144Hz while another needs 60Hz. It's not ideal, but it's the reality of how these games are built.

Blaming the user and the user's computer for *your* [Pogo/EA] software not functioning properly is annoying at best.

We can use Pogo on various devices and browsers that can all be configured differently.

Unlike the old Flash/Java days where the plugin handled everything uniformly, HTML5 games run directly through your browser, which means they interact with:

• Your specific browser version
• Your graphics hardware
• Your operating system
• Your display settings
• Your browser extensions
• Your security software

This creates literally thousands of possible configurations. Two people could have the "same" laptop but:

• Different graphics drivers installed
• Different browser extensions running
• Different Windows or Mac updates applied
• Different display refresh rates
• Different antivirus software
• Different power settings or performance modes
• Different firmware or BIOS versions
• Different system-level tweaks or registry changes
• Different game‑specific settings or config files
• The same device can behave differently depending on which version it’s running 

Many different configurations can affect how a game loads and plays on a browser-based gaming site like Pogo. When troubleshooting steps are suggested, it's not about blame—it's about elimination of possible causes and working together. 🙂

⭐The challenge is that Phones, Desktops, Laptops, Tablets, and the Various browsers on Windows or macOS all update in the background constantly. Those silent patches and enhancements can introduce incompatibilities even when nothing appears to have changed on the user’s end. This is not about assuming anyone lacks technical knowledge or who is to blame — it’s simply the reality of working with systems that are always evolving behind the scenes.

Technology really is alive and moving. Not in a literal, biological sense, but in the sense that it’s constantly shifting, updating, adapting, and interacting with countless other systems. Nothing stays still for long.

In the early days, Pogo games ran on Flash and Java, and technology was much simpler. Once those technologies were discontinued and everything moved to HTML5, the entire way games interacted with browsers, graphics hardware, and operating systems changed. It was a major shift in how the modern internet delivers and runs online games.

If you want to find your husband in a Dice City Room, remember who ever gets into a room first - click on the Friend's Games tab. This is where we can find and join your friends and loved ones 💞 

and Filter settings for Private Groups

Take Care and I am very happy to hear you were able to complete the Trizzle challenge through all this 😃🎉

Thanks abbycattx​. As usual, super informative and helpful advice in your posts there. I'll mark your earlier post to pin it to the top to boost visibility, as you've shared some great tips to help resolve and troubleshoot freezing issues. It is always worth running through those as they usually do the trick, and on the rare occasion they don't, they help rule out potential causes for freezing. Definitely worth trying. 🙂