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gmwphoto's avatar
gmwphoto
6 years ago
Solved

Gems showing -1 in Early Access

I just purchased gems.  In Pogo Classic it shows I have 1913 gems,  in Early Access it is showing I have -1.  What is going on?  I had 688 gems and purchased 1325 more because it was tellinh me I was...
  • EA_Arrenai's avatar
    EA_Arrenai
    6 years ago

    Hey there, @gmwphoto.

    If you're in Pogo Early Access and it's not letting you use the Gems you purchased, let's try a little troubleshooting.

    Please try clearing your browser cache. It may have some old information that's keeping the correct count from being read.

    Go ahead and give that a try and let me know how it goes for using your Gems.

    Arrenai 🐱

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EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @gmwphoto.

If you're in Pogo Early Access and it's not letting you use the Gems you purchased, let's try a little troubleshooting.

Please try clearing your browser cache. It may have some old information that's keeping the correct count from being read.

Go ahead and give that a try and let me know how it goes for using your Gems.

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

EA_Arrenai's avatar
EA_Arrenai
Icon for EA Staff (Retired) rankEA Staff (Retired)
6 years ago

Hey there, @gmwphoto. I'm just checking in. Are you still having trouble getting your Gems to show in Early Access?

Arrenai 🐱

Did you receive an awesome, helpful response? 👍 +XP!

Was your issue resolved by a great post? 🙌 Accept as Solution

ASK. ANSWER. LEVEL UP.

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