Forum Discussion

strapeOy271's avatar
strapeOy271
Seasoned Newcomer
4 months ago

Gems

I can't buy any gems, is this not fixable
EA_Rtas's avatar
EA_Rtas
Icon for Community Manager rankCommunity Manager
4 months ago

Hey folks, sorry to hear you're running into issues purchasing gems.

Could you let me know what specific issue you're running into? Are you receiving an error?


  • buildibp's avatar
    buildibp
    New Novice
    4 months ago

    I go to purchase Gems pick my bundle and get the attached, I wait for a while and try again same message. my pogo name is elbowers8

    Thank you

     

    • EA_Rtas's avatar
      EA_Rtas
      Icon for Community Manager rankCommunity Manager
      3 months ago

      I appreciate the extra info buildibp​ 

      Can you let me know what payment option you're attempting to use?

      • buildibp's avatar
        buildibp
        New Novice
        3 months ago

        My card that I have on file for my subscription which is paid automatically every year, I've been a member since 2005 never had a problem

    • buildibp's avatar
      buildibp
      New Novice
      3 months ago

      is anything being done about my issue, not being able to purchase Gems?

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