How can I collect red gems in Bejeweled Stars Level 381?

Has anyone been able to explain the glitch on Level 381 Bejeweles Stars about the missing red gems?  Please respond if so.  

I am having the same problem with level 1927 I’ve been playing the same level for 2 weeks and the most red gems I’ve managed to destroy is 2, I wish someone could help us..surely someone has already completed this level but I don’t know how..PLEASE HELP US

Sorry I meant level 1929

so no news on this topic? Quite annoying.

Having the problem also on level 381. Need to collect red gems but there are none in tis level....

After like 30 tries I manges two by having red-Special-stones I could collect, but no chance to finish that level.

On IOS 17.4.1

Bejeweled Version 3.06.0 (3600)

Same Problem on level 381 -- no red jewels. How do we make sure they are working on this? Is there a way to skip the level?

I'm having the same problem on level 1259 and there seems to be no way to contact EA to ask.

Have you received answers on hoe to collect red gems on level 1929?

Any response on how to collect red gems on level 1929?

Level 381 has been fixed. It now has red gems. I just passed it