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Jensenmovers's avatar
2 years ago

I get code: Result_code-Hung in Quinn's Aquarium on computer game works fine on

 Quinn's Aquarium hangs up on computer windows 10 and laptop windows 11. it works fine on my phone Samsung android?

Stretch3484

email is ([edit: email address removed])

[removed]

Any help or suggestions will appreciated!!! 

(cm edit removed personal info)

1 Reply

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @Jensenmovers     

     

    Can you try going through the following steps and let us know if you continue running into issues after? 

     

    • Restart your device and modem/router then try to load your game     
    • Clear your Cache/Cookies (<-- link)   
    • Check your Device (<-- Link) for updates, Check for Browser (<-- link) Updates     
    • Try with your Browsers Incognito/Private Mode (This may require you to manually sign in)  
    • Try another Browser (Chrome, Edge, Safari) 

    If you continue to run into issues Please Let us Know: 

    • Screenname:
    • Device Make/Model:
    • Which Web Browser (and Version) is being used:
    • Are you getting an Error Message? (If so what is it)

    Cheers!   

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