EA Staff (Retired)Hey there, @marychalo.
For Volcano #4 in Snowbird Solitaire, one thing you can take a look at is if the cards are slightly shaded. It's possible that they're barely hiding under another card, which is keeping you from being able to click on it. Can you take a look to see if that's what may be causing the issue for you?
As for Jewel Academy, what level are you currently on from the level select screen? Did the chat advisor check your account to see if they were able to reproduce it on their end?
Arrenai 🐱
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